The damage deposit is a refundable security payment held to cover:
This helps us maintain our properties to a high standard and ensures every guest or tenant arrives to a well-kept space.
The Security Deposit also ensures that the property is protected and that house rules are adhered to. Here are some example circumstances where some (or all) of the deposit shall be permanently retained:
You can learn more about our security deposit by reading our full terms & conditions.
Protecting Our Properties & Ensuring a High-Quality Experience for Everyone
For short stays: we usually take a pre-authorised hold on your card (not an actual charge), or request a bank transfer.
For longer-term stays: the deposit is held securely and registered in line with tenancy deposit regulations (e.g. TDS or DPS, depending on UK law).
Your deposit is securely held and not touched during your stay — it’s there purely to cover any serious issues like property damage, smoking, missing items, or rule violations. We do not use your deposit unless a valid issue is reported and documented.
After checkout (or at the end of your co-living tenancy), our housekeeping and management team will carry out a property inspection.
We check for:
Damage to furniture, walls, or appliances, Excessive mess or required deep cleaning, Missing items or loss of keys/fobs, Evidence of unauthorised guests, pets, or smoking.