🔐 Privacy Policy – FlexStay Hub
Welcome to FlexStay Hub. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our services. By accessing or using our website, booking platform, or contacting us through any channel, you agree to the terms outlined below.
- Information We Collect
1.1 Personal Information
We collect personal details you voluntarily provide, such as your name, email address, phone number, billing details, and ID (where required for verification).
1.2 Booking Information
This includes property booked, stay dates, group size, preferences, and any special requests you submit during or after booking.
1.3 Communication Data
We collect messages exchanged with our team via live chat, WhatsApp, email, or forms — including enquiries, reviews, and service feedback.
1.4 Technical and Usage Information
Automatically gathered data includes IP address, browser type, device information, and user activity for security, analytics, and performance purposes.
- How We Use Your Information
2.1 Service Delivery
To process your bookings, manage your stay, provide support, and personalise your experience across our platform and homes.
2.2 Marketing Communication
Unless opted out, we may send updates, promotions, or stay offers via email, WhatsApp, or SMS to keep you informed and engaged.
2.3 Performance Monitoring
We use data to analyse trends, enhance user experience, and improve the reliability and security of our services.
2.4 Anonymised Insights
Aggregated, non-identifiable data may be used for internal analytics, trend forecasting, and business development.
- How We Share Your Information
3.1 Trusted Partners
We may share booking details with hosts, cleaners, maintenance teams, or customer service agents to fulfill your reservation and support needs.
3.2 Legal Obligations
Your data may be disclosed in response to legal processes or regulatory requirements.
3.3 Business Transitions
In case of a business merger, acquisition, or restructuring, your data may be transferred to the new entity under continued privacy safeguards.
3.4 Third-Party Services
We may share anonymised usage data with trusted third parties for analytics, marketing performance, or website improvements.
- Data Protection & Security
We implement reasonable and appropriate technical and organisational measures to safeguard your personal data. However, no online system is completely secure, and we cannot fully guarantee absolute security. - Your Rights & Choices
You can update or correct your information by contacting us.
You may opt out of marketing communications anytime.
Depending on your location, you may have rights under applicable data protection laws (e.g. GDPR) to access, amend, or delete your data.
- Third-Party Links
Our services may link to third-party platforms (e.g. payment processors, booking affiliates). We are not responsible for their privacy policies. Please review them separately. - Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will take immediate action to remove it. - Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on our website with the revised date. Continued use of our services after updates means you accept the new policy. - Contact Us
If you have any questions or concerns about this policy or how we handle your information, please reach out to:
📧 hello@flexstayhub.com
By using FlexStay Hub services, you confirm that you understand and agree to the practices outlined in this Privacy Policy.